Platform initiative
Inside the folder
Technical Product Manager
GovernanceAuthorizationSelf-Service
Description
Registration and permission governance relied on slow workflows and manual support, making it difficult for developers to move through onboarding.
My contribution
- Shipped a self-service governance platform for onboarding
- Redesigned registration and permission governance workflows
- Defined authorization and identity policy specifications with core engineering teams
Outcomes & evidence
- 60% reduction in onboarding time
- 92% SLA compliance
- About 25 weekly support requests removed
- Registration and permission governance reduced from five days to under five hours