Product initiative
Inside the folder
Product Manager Intern
AuthenticationAccessibilityUser research
Description
A feedback experience designed to make it easier for people to report problems with security-sensitive sign-in flows.
My contribution
- Owned strategy and delivery for an in-product feedback system
- Analyzed 500+ customer reviews and conducted 20+ interviews
- Translated authentication and accessibility concerns into prioritized user stories
Outcomes & evidence
- Eight prioritized stories and three approved improvements
- Prototype testing reduced reporting friction by 22%
- 83.3% positive usability score in prototype testing