Back to featured projects

A little more of the work

AI at the Last Mile: Security, Governance, and the Risk of Automated Exclusion

Examining how AI security and governance can protect a system while making it harder for people in low-resource environments to access services or recover from an automated decision.

Liz's Library
Back to research

Working paper

Inside the folder

Author

Authored working paper · 2026

AI governanceDigital trustAutomated exclusionInclusive security

Description

Examining how AI security and governance can protect a system while making it harder for people in low-resource environments to access services or recover from an automated decision.

Working paper

The research question

When AI makes a service more secure, who pays the cost of that security, and can the people affected understand, challenge, and recover from a wrong decision?

My contribution

  • Examined identity, fraud detection, authentication, and digital-service systems through the lens of automated exclusion
  • Introduced AI Security Burden as a way to account for the technical, cognitive, economic, and procedural costs placed on users
  • Proposed a Last-Mile AI Governance Framework for evaluating security alongside access, redress, and recovery

Outcomes & evidence

  • A framework organized around proportional security, inclusive authentication, explainable decisions, meaningful human redress, and equitable recovery
  • An argument for assessing who carries the cost of an incorrect AI decision, not only model accuracy or system-level security
  • A public working paper available on Zenodo

Approach & methods

  • Compared AI-enabled identity, authentication, fraud detection, and digital-service systems, paying attention to low-connectivity and low-resource contexts.
  • Examined assumptions such as reliable connectivity, individual device ownership, formal identification, digital literacy, and abundant user data.
  • Developed a conceptual governance framework that treats access, explanation, human redress, and recovery as part of security design.

Scope & limitations

  • This is a working-paper framework. The library does not present it as an accepted conference paper or a quantitatively validated intervention.
  • The summary describes the public abstract; it does not add study populations, effect sizes, or evaluation results that the abstract does not report.

Sources & project links

Folder openWorking paper